At the request of our clients, we will be moving our exchange infrastructure from Ireland to London. This means the exchange will be unavailable for multiple hours between 09:00UTC and 13:00UTC. Details are found below.
What will happen?
We will move all of our core exchange infrastructure from one set of servers in Ireland to another near London.
When will this happen?
The migration is planned for Sunday August 17th between 09:00UTC and 13:00UTC. In the interest of our customers, we reserve the right to reschedule in case of high volatility.
What can I expect during this migration?
The exchange will be unreachable from 09:00UTC until the end of the migration (we plan no later than 13:00UTC but might be ready earlier). Before we migrate:
- All open orders will be cancelled
- All conditional orders will be cancelled
During the migration:
- You will not be able to reach thalex.com/exchange or our API
- You will therefore not be able to trade
- Liquidation is on hold until 14:00UTC
Do I need to close my positions?
No. We guarantee your positions will remain unchanged during the migration. However, given that we will be offline for up to 4 hours, you may want to close your positions before the start of the migration.
Thalex is not responsible for any losses resulting from having an open position during the migration.
What if I go into margin breach during the migration?
We will disable our automatic liquidation systems during the migration. These systems will be turned on at 14:00UTC, at least one hour after the migration end time.
During this grace period, if your account is in initial margin breach, you will only be able to execute trades that reduce your margin requirement. You will have until 14:00UTC to get yourself out of margin breach, at which point our automated systems take over. Please note that, as per usual, we reserve the right to manually liquidate any account that is in maintenance margin breach.
During the migration, our risk management and support staff will be available to help with any issues.
Do I need to change how I connect to Thalex afterwards?
No. This migration will have no impact on you. After the migration, all infrastructure will still be reachable at thalex.com
I still have questions!
Please feel free to contact us at [email protected].